Complaints Procedure

Members of the public should contact our main reception for guidance on who to speak to about any queries or concerns.

Parents should leave a message with Reception and we will endeavour to return all calls within 48 hours.

We love to hear your feedback, and comments are very welcome. To leave feedback, please contact us at

While we never want a student or parent/carer to feel the need to raise a complaint, complaints about the school should also be directed via We will, of course, always be happy to try to resolve your issues.

You can find a copy of our complaints policy by clicking here.

When contacting the school, please include as much of the following information that is applicable to you:

  • Your name
  • Your telephone number and address
  • The name of your child, if from a parent
  • The name of the person you are wanting to contact, if known
  • Details about your enquiry

Your query will be handled by a member of the admin team in the first instance.

Address: Highfield School, Gawthorpe Lane, Ossett, WF9 4DB


Phone: 01924 264240